Terms of Service

1. Acceptance of Terms

Welcome to Allison Fintech Co. ("Allison," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and AI-powered banking automation platform (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access or use our Services.

2. Description of Services

Allison provides AI-powered automation solutions specifically designed for financial institutions, including:

• Natural language interface for banking system operations
• Automated workflow orchestration across multiple banking systems
• Compliance and regulatory reporting automation
• Customer relationship management integration
• Risk management and monitoring tools
• Professional services and implementation support

Our Services are designed exclusively for financial institutions and qualified banking professionals.

3. Eligibility and Account Registration

Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age
• Be authorized to represent a financial institution
• Have the legal authority to enter into these Terms
• Comply with all applicable laws and regulations

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Ensuring your account information is accurate and current

4. Acceptable Use Policy

Permitted Uses

You may use our Services only for legitimate banking and financial operations.

Prohibited Uses

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable regulations
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Services or servers
• Reverse engineer, decompile, or attempt to extract source code
• Use the Services to transmit malicious code or conduct security attacks
• Share access credentials with unauthorized parties
• Use the Services in a manner that could damage our reputation
• Violate any applicable banking regulations or compliance requirements

5. Data and Privacy

Your Data

You retain ownership of all data you provide to our Services. We process your data in accordance with our Privacy Policy and applicable data protection laws.

Data Security

We implement industry-leading security measures, including:

• 256-bit SSL encryption for all data transmission
• SOC 2 Type II certified security controls
• Regular security audits and penetration testing
• Multi-factor authentication and access controls

Compliance

Our Services are designed to comply with applicable financial regulations, including GLBA, FFIEC guidelines, and other banking industry standards.

6. Intellectual Property Rights

Our Intellectual Property

The Services, including all software, algorithms, designs, and content, are owned by Allison and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

Your Content

You retain ownership of content you submit to our Services. By using our Services, you grant us a limited license to process your content solely to provide the Services.

Feedback

Any feedback, suggestions, or improvements you provide may be used by us without restriction or compensation to you.

7. Service Availability and Support

Service Level Agreement

We strive to maintain:

• 99.9% uptime for our core Services
• 24/7 system monitoring and support
• Regular maintenance windows with advance notice
• Disaster recovery and business continuity procedures

Support Services

We provide:

• Technical support during business hours
• Implementation and onboarding assistance
• Training and documentation resources
• Regular system updates and improvements

8. Payment Terms and Billing

Subscription Fees

Service fees are based on your selected subscription plan and usage. All fees are non-refundable except as required by law or as specified in your service agreement.

Payment Processing

Payments are processed securely through our payment partners. You authorize us to charge your designated payment method for all applicable fees.

Late Payments

Late payments may result in service suspension. We reserve the right to charge interest on overdue amounts at the maximum rate permitted by law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALLISON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Allison and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

Termination by You

You may terminate your account at any time by providing written notice. Termination does not relieve you of payment obligations for services already provided.

Termination by Us

We may terminate your access immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to our Services or other users

Effect of Termination

Upon termination, your access to the Services will cease, and we will delete your data in accordance with our data retention policies and applicable law.

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Alabama, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in Birmingham, Alabama, in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations.

13. Regulatory Compliance

As a financial technology provider, we are committed to compliance with applicable regulations, including:

• Bank Service Company Activities (12 CFR Part 7)
• Gramm-Leach-Bliley Act (GLBA) requirements
• FFIEC cybersecurity guidelines
• State and federal banking regulations
• Anti-money laundering (AML) requirements
• Know Your Customer (KYC) obligations

You acknowledge that your use of our Services must comply with all applicable banking regulations and supervisory guidance.

14. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Providing in-app notifications

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

15. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Allison.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or network failures.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: